Frequently Asked Questions
Question: I cannot locate my UltraONE card and don’t remember my membership number.
Answer: You can locate your number by logging into the TruckSmart app. Or you can, contact Customer Service at 1-800-632-9240. Hours of operation: Monday-Friday 9am-9pm EST. Closed weekend and holidays.
Question: What is the last day to register for this program and when does fuel tracking begin?
Answer: Registration ended at 11:59 pm EST on April 14, 2022 and fuel tracking begins 12:00 am EST on April 15, 2022.
Question: Is there a limit to the number of fuel transactions per day and the number of gallons at each transaction?
Answer: There is a limit of 2 fuel transactions per day and minimum of 60 gallons for each transaction.
Question: When does the program end?
Answer: Program ends once 50 drivers complete 50 fuel transactions or August 15, 2022.
Question: Do I need to be an UltraONE member to participate?
Answer: Yes, to participate in this promotion you must be enrolled and active in the UltraONE Loyalty program.
Question: How can I enroll to be an UltraONE member?
Answer: There are 3 ways to enroll:
Question: How can I keep track of my fuel transactions for this program?
- Register on the TruckSmart app or online at: Register for the UltraONE Rewards Program
- Apply at the UltraONE Kiosk at any TravelCenters of America, Petro Stopping Centers or TA Express locations.
- Contact Customer Service at 1-800-632-9240 (hours Monday-Friday 9am-9pm EST).
Answer: We will keep track for you. Just be on the lookout for a weekly email that will let you know your number of qualifying fuel transactions.
Question: I did not get the weekly email with my fuel transactions. What should I do?
Answer: Ensure you are enrolled in email communications by checking the TruckSmar mobile app (Settings >
Notifications > Promotions) or please contact Customer Service at 1-800-632-9240. Hours of operation:
Monday-Friday 9am-9pm EST. Closed weekend and holidays
Question: Can I share my UltraONE membership account so we can get to 50 fuel transactions quicker?
Answer: This is against program rules: UltraONE Program Rules
Question: Where can I find the program terms?
Answer: The official program terms are available at this link: 50 to 50 Terms